Privacy Policy

Effective Date: March 25, 2025

Mind Spark Live ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, services, and products (collectively, the "Services").

1. Information We Collect

We may collect the following information when you use our Services:

• Personal Information: Name, email address, phone number, billing information, and any other information you provide to us.

• Usage Data: IP address, browser type, operating system, pages viewed, links clicked, and other interactions with our Services.

• Communications: Information you provide when you contact us for support, submit inquiries, or participate in surveys.

• Third-Party Data: Data from third-party services when you integrate with our platform or interact with external applications.

2. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve our Services.

• Process payments and manage billing.

• Personalize user experiences and customize AI chatbot interactions.

• Provide customer support and respond to inquiries.

• Send service-related announcements, promotional content, and updates.

• Ensure compliance with legal and regulatory obligations.

3. Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With vendors, contractors, and partners who perform services on our behalf.

• Legal Requirements: When required to comply with legal obligations or respond to lawful requests.

• Business Transfers: In connection with mergers, acquisitions, or sales of company assets.

• Consent: With your explicit consent.

4. Data Security

We use commercially reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. You acknowledge that you provide your data at your own risk.

5. Data Retention

We retain your personal information as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

6. Your Choices

• Access and Correction: You may request access to or correction of your personal information.

• Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.

• Cookies: You may manage cookie preferences through your browser settings.

7. AI Data and Accuracy

• Our AI-powered chatbots generate responses based on user input and existing data. While we strive for accuracy, AI responses may contain errors or hallucinated information.

• You acknowledge that Mind Spark Live is not responsible for any decisions made based on AI-generated content.

8. Limitation of Liability

• In no event shall Mind Spark Live be held liable for any inaccuracies, damages, or losses arising from the use of AI-generated information.

• Our maximum liability is limited to the total fees you have paid to Mind Spark Live within the 12 months preceding the claim.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the effective date. Continued use of our Services after changes are made constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, you can contact us at:

Mind Spark Live
https://www.mindspark.live
Email: chat@mindspark.live

By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.